Every business is different:

Different leadership, different employees, different challenges, different solutions. Why employ a cookie-cutter approach to change management?

IlluminatePMC provides tailored, focused problem-solving training and coaching to identify and resolve the issues that impede success. These issues may be present at any stage of the employee “life cycle” – from hiring to training to development to retention – and significantly affect your business’s performances.

David immerses himself into your business, using a three-phase approach to pinpoint and remediate the primary trouble spots.

1. Assessment

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After a complimentary consultation, the assessment phase consists of detailed, hands-on review of the current state of affairs, with information gathered via various research-based methods: employee surveys, interviews, leadership assessments, worksheets, and personality testing.

2. Intervention Design

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Based on his findings, David strategizes with key leadership in the goal-oriented intervention design phase. He guides all involved parties to the most effective solutions, which may include updates to the selection system for recruiting and hiring, executive and leadership coaching, training and development methods, performance management, company policies, or a combination of several based on the business’s individual needs.

3. Implementation

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David does not simply present his ideas and leave the company to its own devices. He remains involved and supportive through the implementation phase, evaluating and reevaluating the effectiveness of the interventions and adjusting them as necessary.

Professional services company

Case Study 1:

The Ideation:
A thorough assessment – surveys, interviews, and onsite observation – revealed a subpar, ineffective employee selection method. IlluminatePMC conducted a detailed job analysis, updated the relevant job descriptions, and designed a comprehensive multiple-hurdle selection process. We provided management with intensive training in the new selection process, layered with an updated onboarding process to properly introduce and acclimate new employees to the company culture and systems.

The Illumination:
In the six months following the conclusion of the IlluminatePMC intervention, management reports a drastic decrease in turnover rates and resultant savings of tens of thousands of dollars. The new hires are more skilled, a better cultural fit, and highly engaged. Most noteworthy: one manager shares that she now “look[s] forward to coming to work.”

The Situation: Annual turnover rate of over 50%; employees quit regularly after only 3-4 months while remaining employees underperformed

Fledgling restaurant

Case Study 2:

The Ideation:
IlluminatePMC administered a 360° leadership assessment to identify the manager’s strengths and challenges. After determining the areas for growth, we supported the manager through weekly executive coaching sessions; additionally, we created and implemented systems to help the manager control costs as well as a thorough performance management system to increase employee motivation and accountability.

The Illumination:
A focus group conducted at the conclusion of the project revealed all-time high rates of employee engagement and morale. The manager is measurably and objectively more confident and effective; team synergy has increased significantly, as have customer count and sales. Costs are currently in line with industry averages.

The Situation: Struggles due to an ineffective manager; disengaged employees, dwindling customer count and sales, improper cost control

Retail chain

Case Study 3:

The Ideation:
IlluminatePMC observed customer and team member interactions over the course of several weeks, interviewing management, employees, and customers to ascertain growth opportunities. We developed completely customized, interactive training methodology to address specific organizational needs based on the ADDIE method of training.

The Illumination:
Management reported an immediate increase in effective teamwork and a prolonged upsurge in sales metrics.

The Situation: A flourishing chain sought to improve customer service and employee teamwork